Tel 01405 767506

Email sales@fishersecurity.co.uk

RATE OUR PERFORMANCE

As a means of gauging our performance and improving our service to you the customer, we would be grateful if you could take the time to complete these questions and return at your convenience. Your support in returning this document is much appreciated.

Any criticism or suggestion you feel would be beneficial is welcome and this document will be kept in strictest confidence as part of our ongoing quality appraisal policy.

We would like to take this opportunity to thank you for your business and for allowing us to provide your security services.

How do you rate the contact with our office staff (helpful, polite, knowledgeable etc.)*

Good
Satisfactory
Poor

Initial response time in dealing with your enquiry*

Good
Satisfactory
Poor

Property survey and quotation response time*

Good
Satisfactory
Poor

Quality and content of your quotation*

Good
Satisfactory
Poor

Did the engineer provide ID when requested?*

Yes
No

How effective are we at meeting appointments?*

Good
Satisfactory
Poor

Attitude of engineers on site*

Good
Satisfactory
Poor

Appearance of engineers (smart etc.)*

Good
Satisfactory
Poor

Quality and standard of installation*

Good
Satisfactory
Poor

Were your premises left clean and tidy?*

Good
Satisfactory
Poor

If you have had cause to contact us with a fault or problem how would you rate our response?*

Good
Satisfactory
Poor