RATE OUR PERFORMANCE
As a means of gauging our performance and improving our service to you the customer, we would be grateful if you could take the time to complete these questions and return at your convenience. Your support in returning this document is much appreciated.
Any criticism or suggestion you feel would be beneficial is welcome and this document will be kept in strictest confidence as part of our ongoing quality appraisal policy.
We would like to take this opportunity to thank you for your business and for allowing us to provide your security services.
How do you rate the contact with our office staff (helpful, polite, knowledgeable etc.)*
Initial response time in dealing with your enquiry*
Property survey and quotation response time*
Quality and content of your quotation*
Did the engineer provide ID when requested?*
How effective are we at meeting appointments?*
Attitude of engineers on site*
Appearance of engineers (smart etc.)*
Quality and standard of installation*
Were your premises left clean and tidy?*
If you have had cause to contact us with a fault or problem how would you rate our response?*